Refund policy

REFUND POLICY

**14-day returns**

You have 14 days from the day your device arrives to request a return. Message your private concierge on WhatsApp and we open your file immediately.

To be eligible, the device must be in the condition you received it, with all accessories and its original packaging.

**Made to order**

Each ĪARA 1064 Spectrum is calibrated and sealed for you before it ships. We cannot accept returns on devices whose safety seal has been broken and which show damage, misuse or modification.

**Who pays return shipping**

- **Defective, damaged or incorrect device:** we arrange and pay for collection. You pay nothing.
- **Change of mind:** return shipping is at your cost. Your concierge gives you the address and the procedure.

**Delivery guarantee**

Your device is prepared in 3–5 days and shipped express. If it has not reached you within 14 days of your order, you may request a full refund.

**How refunds are issued**

Payments are processed by Whop. Approved refunds are returned to your original payment method through Whop within 10 business days of us receiving and inspecting your return. Your bank or card issuer may take additional time to post it.

**2-Year Guarantee**

Separate from returns, your device is covered for 2 years against manufacturing defects. Your concierge handles the claim from start to finish.

**Contact** — WhatsApp +974 5183 2299 · contact@maisoniara.com